- 1). Locate and save your product key. The product key may be written on your original install CD packaging or be contained in a confirmation email sent to you by Norton when you created your account. You can also go to the "Norton Removal Tool" (see link in Resources). In this tool, click "GO THERE NOW," "Sign in," enter your Norton email and password, click "Sign in" and click the Norton product you want to view under "Products." Click the "Download" link and choose to save the tool to your desktop.
- 2). Minimize your browser and then choose to "Open" the "Norton Removal Tool" executable file that appears on the desktop after the download is complete.
- 3). Follow the on-screen instructions and prompts that appear during download. The tool will guide you through the removal process; you may have to restart your computer a few times during the process.
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